The setting which we need to enable is found in the Endpoint Protection profile. Configure the Endpoint Protection profile Let`s have a look where we find this setting in Intune and how the remote support is provided using Quick Assist on Windows 10. Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues. There is a workaround for this via a Microsoft Intune Configuration Profile setting: Route elevation prompts to user`s interactive desktop.īy enabling this setting on the Windows 10 devices, during a remote assistance session, the UAC prompt is shown to the remote assistant, which allows the remote assistant to enter his credentials. ![]() This doesn`t allow the remote assistant to provide his administrator credentials. You need some PC help by your not-so-nearby friend With Quick Assist you can allow your pal to get on your PC and even control it to work the problem, no ma. The User Account Control (UAC) prompt isn`t shown to the (remote assistant) IT helpdesk user by default, but to the end-user. ![]() But as soon as we need to provide a fix which requires administrator rights, things get more complicated as a lot of end-users are standard users without admin rights on their local device. For versions of Windows that are still in service and had Quick Assist preinstalled, the January update will get the original version of Quick Assist running on your PC again. Having a quick view on the users desktop can be easily done with tools like Microsoft Teams, TeamViewer or the build-in Windows 10 tool Quick Assist. However, we corrected this in the post because Quick Assist wasnt preinstalled on WindLTSB. In these days most people are working from home and offering remote assistance to the end-users might be challenging under certain circumstances, even on Windows 10 devices.
0 Comments
Leave a Reply. |